FAQ’s

Welcome to the Base Skin Beauty FAQ page! We’ve compiled a list of common questions to help you with your shopping experience. If you can’t find the answer you’re looking for, feel free to contact us directly at [email protected].

What is Base Skin Beauty?

Base Skin Beauty is a family-owned business offering a curated selection of high-quality beauty, fashion, and wellness products. We specialize in apparel, accessories, skincare, haircare, makeup, and wellness items that empower you to embrace your unique beauty and style.

We are located at 3014 Rosalind Avenue, Baltimore, MD 21215. We serve customers nationwide and internationally through our online store.

Placing an order is easy! Browse our products, add your desired items to the shopping cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment details before finalizing your order. Once completed, you’ll receive an order confirmation email.

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other payment methods (as specified at checkout)

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.

We aim to process orders quickly, so once an order is placed, it is typically processed within 24 hours. If you need to change or cancel your order, please get in touch with us immediately at [email protected]. If the order has already been shipped, we won’t be able to cancel it, but you can initiate a return once it arrives.

Yes, we offer international shipping to select countries. Shipping rates and times will vary depending on your location. Additional customs duties or taxes may apply, and you are responsible for these fees.

We offer a 30-day return policy on most products. To be eligible for a return, items must be in their original, unused condition with all tags and packaging intact. Some items, like gift cards or final sale items, may not be eligible for return.

For more details, please visit our Return Policy page or contact us directly.

Yes, we offer gift cards that can be used to shop for any products on our website. You can purchase them directly from our Gift Cards section and choose the amount that works for you.

If you have any questions or need assistance, our customer service team is here to help! You can contact us through the following:

We hope these answers help! If you have any other questions or concerns, don’t hesitate to reach out to us. Thank you for choosing Base Skin Beauty—your go-to destination for fashion, beauty, and wellness!